Shipping policy

Last updated: 27 October 2026

1. Free shipping on every order

Standard shipping is 100% free on all orders, with no minimum spend, to every country available at checkout.

2. Delivery time: 7–15 business days

Your order will arrive within 7 to 15 business days from order confirmation.

CLEANFITS works with partner production and logistics centres in different countries. Each order is shipped directly from the centre to your door, with no intermediary warehouses in between. This model is what allows us to keep prices tight and shipping completely free.

Business days are Monday to Friday, excluding public holidays. During peak periods (such as Black Friday or Christmas) or due to circumstances beyond our control (customs checks, weather, carrier incidents), delivery may take a few extra days. If that happens, we will keep you informed.

In any case, we will deliver your order no later than 30 calendar days from the date of purchase. If we cannot, you may cancel your order and receive a full refund.

3. Order tracking

As soon as your order ships, you will automatically receive an email with the carrier's tracking number and a link to follow your package. Tracking can take 2–5 business days to show the first updates. This is normal.

4. Orders with several items

If your order contains several items, they may be shipped in separate packages and arrive on different days, at no extra cost to you.

5. Taxes, customs and duties

Prices include VAT where applicable. For deliveries within the European Union, no additional import charges are expected. If a carrier ever asks you to pay an import fee for a delivery within the EU, please contact us before paying it.

For deliveries outside the EU, the destination country may apply import duties or local taxes. These are not included in the price and are paid by the recipient.

6. Shipping address

Please check that your shipping address is complete and correct before placing your order. If you need to change it, contact us within 12 hours of placing the order. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange a new delivery, which may carry an additional cost.

7. Lost or damaged packages

If your package has not arrived within the delivery period, or arrives damaged, contact us at cleanfits.studios@gmail.com with your order number (and photos, if it is damaged). We will open an investigation with the carrier and, where appropriate, send you a replacement or issue a full refund.

8. Contact

Questions about your shipment? Email us at cleanfits.studios@gmail.com. We reply in under 24 hours.