Refund policy
Last updated: 27 October 2026
1. Your 14-day right of withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. If your order includes several items delivered separately, the period starts on the day you receive the last item.
2. How to exercise it
To exercise your right of withdrawal, send us a clear statement of your decision by email to cleanfits.studios@gmail.com, including your order number. You may use the model withdrawal form at the end of this policy, but it is not mandatory. It is enough to send your request before the 14-day period expires.
3. Returning the items
You must send the items back without undue delay and, in any case, no later than 14 days from the day you tell us of your decision to withdraw. When you contact us, we will give you the return address and instructions.
You will bear the direct cost of returning the items. We recommend using a tracked shipping service, as you are responsible for the package until it reaches us.
4. Condition of the items
So that we can process your return quickly, please send the items back unworn, unwashed, with their original tags and, where possible, in their original packaging.
You may examine and try on the items as you would in a shop. You will only be liable for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
5. Refunds
We will refund all payments received from you, including the original standard delivery costs if any, no later than 14 days from the day we are informed of your decision to withdraw.
The refund will be made using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees as a result of the refund. We may withhold the refund until we have received the items back or until you have supplied proof of having sent them, whichever is earlier.
6. Exceptions
The right of withdrawal does not apply to:
- Items made to your specifications or clearly personalised.
- Sealed items that are not suitable for return for health or hygiene reasons once unsealed (for example, underwear or earrings).
7. Exchanges
Need a different size or colour? The fastest way is to return the item following the steps above and place a new order. If you need help, write to us and we'll guide you.
8. Defective or incorrect items
All our products are covered by the legal guarantee of conformity of 3 years from delivery. If you receive a defective, damaged or incorrect item, contact us at cleanfits.studios@gmail.com with your order number and photos. We will repair or replace it or, where appropriate, refund it, at no cost to you, including shipping costs.
9. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: CLEANFITS — cleanfits.studios@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
— Ordered on / received on:
— Order number:
— Name of consumer:
— Address of consumer:
— Date: